Welcome to Fruit Shrut! We want you to be completely satisfied with your purchase. If for any reason you are not happy with our products, we have a straightforward return and refund policy in place to assist you.

1. Return Policy

Eligibility for Returns:

• Products are eligible for return within 7 days of purchase.
• The product must be unopened, in its original packaging, and unused.
• Due to the perishable nature of our products, we cannot accept returns on opened packages.

Non-Returnable Items:

• Opened or partially consumed items.
• Items purchased on clearance or marked as “Final Sale.”

2. Refund Policy

Eligibility for Refunds:

• Refunds are issued for products that are returned unopened and meet the return eligibility criteria above.
• Refund requests for spoiled or defective products (e.g., issues with packaging integrity, product quality) are eligible for consideration within 7 days of receiving your order.
• Refunds are issued to the original payment method used for the purchase.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 7 business days of approval.
• Refunds may take additional time to reflect on your bank statement, depending on your bank’s processing time.

3. Exchanges

• If you receive a defective or damaged item, please contact us at sales@fruitshrut.con with details and images of the defect. We’ll arrange for a replacement to be sent at no additional cost.

4. How to Initiate a Return or Refund Request

1. Contact us at sales@fruitshrut.com or call +923140062742 within the specified timeframe.
2. Provide your order number, item details, and the reason for the return or refund request.
3. Follow the instructions provided by our customer service team for returning the product.

5. Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping for non-defective items.
• Refund for Shipping Fees: Original shipping fees are non-refundable. For defective or damaged products, we will cover the return shipping cost.

Contact Us

If you have any questions about our refund and return policy, please contact our support team:

• Email: sales@fruitshrut.com
• Phone: +923140062742
• Address: Upper Mall Scheme, Lahore, Pakistan.

Thank you for choosing Fruit Shrut!